FAQ

Where are items sent from?
Our online items are sent from multiple locations around Australia depending on stock availability. If you have ordered multiple items, they may be sent from multiple locations. However, you will receive emails with tracking numbers for all items sent. 

Has my order been sent?
You will receive an order confirmation email once your order has been sent. 
You can track your parcel through the Australia Post website here with your tracking number. 

What happens if I am not home when my parcel is delivered?
All standard post is generally left in a safe place at your delivery address. If you have ordered express post, this item will be taken to an Australia Post outlet and a postcard will be left for you letting you know where to pick it up from. 

I haven't received my order, where is it? 
Items can sometimes be delayed in the post, especially around busy times. Please allow a few more days. Please contact us at info@punkturedmedia.com.au if your order is late.

I have a missing item from my order, what can I do?
If you are missing an item, please make sure to check your emails as your items may be getting sent separately. If you believe an item is missing, please fill out our contact form.

My item is faulty or damaged. Can I get an exchange or refund?
We're sorry your item is damaged, please send us an email at media@punkturedmedia.com.au with your name, order number and fault description along with any pictures so we can help. 
We can offer an exchange, refund, or store credit on any faulty/damaged items. 

Will you refund the postage I paid to return an item to you?
We are unable to refund the postage you paid to send an item back unless you’re returning a faulty item. When you return an item, we will refund what you paid for the item.

My clothing item is the wrong size, can I exchange it?
Please ensure to check size charts on clothing items before purchasing to ensure you will receive the correct item. If you're unsure of sizes, you can ask us through media@punkturedmedia.com.au.
If you find your item still doesn't fit, please fill out our returns form here and we will get back to you. 
Note* Customers will be responsible for postage back to our warehouse and once received the exchanged item will be sent out.